Privacy Policy for Five Star Plumbing

Privacy Policy for Five Star Plumbing

Effective Date: September 27, 2025

Five Star Plumbing (“we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you interact with our services, website, and communications, including SMS/text messaging. This policy also outlines your rights under applicable state and federal laws, including the Texas Data Privacy and Security Act (TDPSA) and the Telephone Consumer Protection Act (TCPA).

Information We Collect 

We collect and process a variety of personal information to provide high-quality plumbing services and ensure smooth communications. The types of data we collect may include:

• Identifying Information: Full name, mailing address, phone number, email address
• Service-Related Data: Job details, property location, service preferences, time stamps
• Communication Records: Emails, texts, call recordings (when applicable)
• Web Usage Data: IP address, browser type, referring URLs, pages visited on our website
• SMS Opt-In Data: Consent records, timestamps, communication frequency

We do not knowingly collect data from individuals under the age of 13. If such data is inadvertently collected, it will be promptly deleted.

How We Use Your Information 

Your information is used strictly for business-related and legal purposes, including but not limited to:

• Scheduling and confirming appointments
• Providing requested services
• Sending reminders, updates, and account notifications
• Customer support and feedback
• Internal analytics and service improvement
• Legal compliance, such as tax documentation or public safety reporting

SMS/Text Messaging Consent 

By providing your mobile number and opting into our text message program, you consent to receive informational messages from Five Star Plumbing. These may include:

• Appointment confirmations and reminders
• Service updates or delays
• Follow-up communications
• Billing notices or account updates

Message frequency varies. Message and data rates may apply. To opt out at any time, text STOP. To get help, text HELP or contact us at fivestarplumbingcastroville.tx@gmail.com.

Data Sharing and Disclosure 

We do not share, sell, rent, or distribute phone numbers or SMS opt-in data to third parties for marketing purposes. We may share your data with trusted third parties under these limited circumstances:

• Service Providers: Only for the purpose of providing plumbing services or communication support
• Legal Requirements: In response to lawful requests by public authorities
• Business Transfers: In case of a merger, acquisition, or asset sale, with notice provided
• With Your Consent: For any other purpose, we will seek your express authorization

Consumer Rights Under TDPSA 

The Texas Data Privacy and Security Act (TDPSA) grants you specific rights:

• Right to Know: What personal data we collect and why
• Right to Access: Receive a copy of your personal data upon request
• Right to Correct: Fix any inaccuracies in your personal information
• Right to Delete: Request that we delete your personal data
• Right to Opt-Out: Prevent us from selling or sharing your personal data

To exercise any of these rights, contact us at fivestarplumbingcastroville.tx@gmail.com. We will respond within 45 days, as required by law.

Data Security 

We implement industry-standard safeguards to ensure the confidentiality, integrity, and availability of your personal information. These include:

• Secure data storage and encryption protocols
• Access controls and role-based authorization
• Regular audits and threat detection systems

However, no method of transmission or storage is 100% secure. You acknowledge that you use our services at your own risk.

Data Retention 

We retain your personal information only as long as necessary to fulfill business purposes or comply with legal obligations. Upon expiration of retention periods, your data is securely deleted or anonymized.

Third-Party Links 

Our website may contain links to third-party websites. We are not responsible for their content or privacy practices. We encourage you to review their privacy policies before submitting any information.

Children’s Privacy (COPPA Compliance) 

Our services are not directed to children under 13. If we become aware that we have collected personal data from a child without parental consent, we will delete it in accordance with the Children’s Online Privacy Protection Act (COPPA).

Changes to This Privacy Policy 

We may update this Privacy Policy periodically. Updates will be posted on our website with a revised effective date. Your continued use of our services constitutes acceptance of any modifications.

Contact Us 

For questions, requests, or complaints regarding this Privacy Policy, please contact:

Gustavo Macharro
Five Star Plumbing
2780 FM 471 N
Castroville, TX 78009
Phone: 210-673-0797
Email: fivestarplumbingcastroville.tx@gmail.com